affordable underberg accommodation

Terms & Conditions

Policies and terms and conditions for an amicable stay at Oak Ridge Guesthouse. 

Our Policy

  • Check-in time is from 14:00pm and check out time on date of departure shall be no later than 10am, unless agreed otherwise with the management of Oak Ridge. 


  • Sadly pets are not permitted at Oak Ridge Guest House.


  • For the comfort of our guests, Oak Ridge is a strictly non smoking accommodation establishment except for outside guest areas.  

Cancellation Policy

 50%deposit to secure booking; balance is payable on or before arrival.

Payment to be made by electronic fund transfers (EFT) or cash.


Cancellations made as follows (days prior to arrival):

21 days or more: Refund 75% of deposit

14-20 days: Refund 50% of deposit

7-13 days: Refund 25% of deposit

0-6 days: Refund 0% of deposit


affordable underberg accommodation


 General Indemnity:


Whilst every care has been taken by Glenoak Leisure (PTY) Ltd trading as Oak Ridge Guest House (hereinafter referred to as “Oak Ridge”) to ensure the safety of guests and their possessions whilst enjoying our accommodation, Oak Ridge and the owners does not accept any liability in the event that any loss or damage to persons or property is experienced by a guest and their visitors. 


Oak Ridge or the owners does not accept any liability for loss of or damage to any

valuables or property belonging to guests or their visitors. It is therefore the sole responsibility of all guests to make arrangements for adequate insurance coverage on all valuable items prior to arrival at Oak Ridge. This includes but is not limited to,

photographic equipment, laptops or other electronic devices,

jewellery, cash and vehicles. 

 Swimming Pool, Dam and River: 


Any guest or their visitors using the swimming pool, dam and/or the river and

surrounding area are utilising such facilities entirely at their own risk and that they are fully aware that there are no life saving facilities of any nature provided and therefore indemnify Oak Ridge and the owners of this facility in full and shall have no claim of

whatsoever nature against Oak Ridge and the owners including any claim from any injury/ bodily harm/death and or/loss of property which could arise from the use of this facility. 

 Loss or Damage to Oak Ridge: 


Should Oak Ridge suffer any loss or damage as a result of an act or omission by a

guest or visitor of a guest, the guest will remain liable for full reimbursement of such loss or damage incurred and will be billed accordingly. 

 Right of Admission Reserved:

Oak Ridge at all times reserves the full right of admission and accepts no liability

for any loss or damage that may result from the legal and reasonable exercising of such rights. 



For the comfort of our guests, Oak Ridge is a strictly non smoking accommodation establishment except for outside guest areas. 



Minors are the sole responsibility of the parents, guardian(s) or the person or persons

in whose care they are whilst at Oak Ridge or whilst using its facilities. 



What guests are saying:

“Excellent location, serene and tranquil, unbelievable view of the mountains and rolling hills from the verandah, crystal clear swimming pool, long stretch of river to explore at the foot of the property, fluffy fresh towels, full hearty English breakfast and a great morning cappuccino.” 


10 star review on booking.com 

“What a fantastic place! Louise was very easy to communicate with and she was there to show me to my room and acquaint me with the surroundings. The room was very large and comfy and clean. Beautiful little touches made it even more of a treat, such as the coffee, tea and local rusks as well as the personalised breakfast which was very generous in spread and choice. I loved that the property wasn’t too far away from Drakensberg Gardens resort and so my need to go hiking was fulfilled. Lovely and quiet with a nice relaxing pool area and great views makes this place well worth your visit! I’ll definitely be back.”


10 star review on booking.com 

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